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Frequently Asked Questions

Getting Started

It varies by person and how consistent you are with treatments. Many users report acute energy and cognitive benefits with each use. Many see benefits like reduced inflammation and muscle soreness in a matter of days, or weeks. More full-body health benefits like skin health, fat loss, and other long-term improvements may take 2-3 months of consistent daily use.

More doesn’t always mean better! Treatments longer than 30 minutes won’t necessarily lead to greater results because our cells can only absorb so much light. We recommend 10-30 minutes per treatment area.

Yes! You may choose to use each light independently or at the same time, but we recommend turning on both during treatment for maximized benefits.

Red and NIR light are both in the natural light spectrum and have been clinically proven to enhance cellular function. The main differences are that Red Light at 660 nm is readily absorbed by skin tissue, leading to improved skin health and collagen production.  NIR light at 850 nm penetrates deeper into tissue, leading to benefits such as increased muscle recovery and reduced inflammation.

We recommend using protective eyewear during treatments because the lights are intense and powerful. Should you choose to opt out of protective eyewear, please keep your eyes closed or your gaze further away.

NIR light is invisible to the human eye. The NIR LEDs will emit a feint light when turned on.

You've come to the right place! Red light therapy has been clinically-proven to help damaged skin heal from burns, cuts, scars, and other blemishes.

General

The Orion Pro 2.0 series are our newest generation of Orions. They include a built-in digital timer, flicker-free LEDs, and are more powerful than the preceding models, thus allowing for a more complete and effective red light therapy experience.

“Red light therapy” refers to treatments from LEDs that deliver wavelengths of natural red and near-infrared light. Red light therapy does not rely on heat, a major difference between natural light treatments and heat-based modalities like an infrared sauna, traditional sauna, or other type of heat therapy. Red light therapy describes natural light treatments that deliver the same therapeutic red and near-infrared wavelengths as natural sunlight.

This differs from artificial light treatments like tanning or bright light therapy from a light therapy lamp, light box, or happylight. Red light therapy may also be referred to as the following terms: RLT, photobiomodulation (PBM), phototherapy, LED therapy, LED light therapy, low-level laser therapy or low-level light therapy (LLLT). 

Yes, in fact Orion uses only the red and near-infrared wavelengths of natural light which are clinically-proven to be safe and effective.

Red light therapy has been rigorously studied and tested for decades, from NASA to the leading medical research institutions in the world. In 2013, several of the world’s leading dermatologists and clinical researchers from Harvard Medical School and MIT published a peer-reviewed meta-analysis noting red light therapy’s “non-invasive nature and almost complete absence of side effects.” However, we always recommend consulting with your healthcare provider for specific questions about your health condition(s).

Orion is a natural, non-invasive, and chemical & drug-free therapy.

However, out of caution, we recommend you consult with your healthcare provider if you take photosensitizing drugs like Tetracycline, Digoxin, Retin A, and others.

Red light therapy can be used during pregnancy and post-partum. However, please consult with a licensed medical doctor prior to use.

No, Orion devices are engineered to emit low EMF levels. However, anything with an electric current running through it is going to generate some EMF. At the recommended usage distance of 6-12 inches, our devices emit no detectable levels of EMF.

Yes, LEDs make a big difference! In fact, Orion uses medical-grade 5 watt LEDs for optimal results.

LEDs are the most efficient source and effective technology for controlling wavelengths of red light therapy. They also allow for the delivery of high-intensity output with minimal heat, which provides you with the most therapeutic experience.

Clinical studies have shown red
light therapy to be safe and effective for pets. We recommend consulting with a healthcare provider if your pet has any underlying conditions.

For health and safety purposes, we do not recommend using any red light therapy products in a sauna. The heat could potentially tamper and damage the device, which may be hazardous. 

Orders & Shipping

Orders are processed and shipped from Vancouver, BC Canada.

Orders placed outside of Canada are subject to duties, customs, and value added taxes that aren't reflected in our prices.

Visit our Shipping Policy for full details.

Unfortunately, we do not offer local/curbside pickup in Vancouver, as this is to ensure the health and safety of our team, and to continue to serve our customers.

Yes, we offer worldwide shipping. Depending on your country, we will also provide the appropriate power cord with your device(s).

In order to prevent further delivery delays and errors, we are unable to make any modifications once your order has been placed. These modifications include, but are not limited to, cancellations, shipping, billing/payment, and/or item alterations. 

Returns & Warranty

All Orion Pro & Pro 2.0 panels include a 60-day trial period. You can return your item for any reason (some exceptions apply) within 60 days for a full refund.

The Orion Edge, Edge 2.0, and Embers includes a 30-day trial period. You can return your item for any reason (some exceptions apply) within 30 days for a full refund.

Returns must be postmarked before the end of the trial period, which commences upon receipt of the product. Returns shipped after the trial period will not be accepted.

Full details: Return Policy

Orion RLT warranty covers any defects in material or workmanship under normal use during the applicable warranty period. During the warranty period, Orion RLT will repair or replace, at no charge, products or parts of products that prove defective due to improper material or workmanship, under normal use and maintenance. 

Full Details: Warranty

Orion RLT products are built with high-quality industrial parts and designed to last its lifespan. If any malfunctions occur, your limited warranty covers:

Orion Pro (2.0) 300, 600, & 900 - 2 years

Orion Pro 300, 600, & 900
 - 2 years

Orion Edge & Edge 2.0
 - 1 year

Orion Embers 
- 1 year

  • Getting Started
  • General
  • Order & Shipping
  • Returns & Warranty